Code of Conduct

1. Purpose

This Code of Conduct sets out the standards of professional behaviour, integrity, and responsibility required of all Boat Training Providers (BTP’s) representing Boat Pilot Pty Ltd in the delivery and assessment of BoatSafe accredited training and assessment in Queensland. BTP’s must uphold public safety, provide high-quality instruction, and operate in accordance with all applicable marine safety laws and regulatory standards.

2. Professional Conduct

Conduct all training and assessments in a professional, respectful, and courteous manner.
Provide a safe and inclusive learning environment free from harassment, discrimination, or intimidation.
Treat all clients fairly and without bias, regardless of prior boating experience, age, gender, culture, or ability.
Present yourself in a manner that reflects the professionalism expected of a TMR-approved BoatSafe provider.

3. Compliance with Legislation and TMR Requirements

Comply at all times with: Transport Operations (Marine Safety) Act 1994 (TOMSA)
- Transport Operations (Marine Safety) Act 1994 (TOMSA)
- BoatSafe Scheme— BoatSafe Training Provider (BTP) conditions
- BoatSafe Competency Standards

Deliver training and assessment exactly as required by the current BoatSafe training materials and standards.
Ensure all course structures, durations, assessment conditions, and competency requirements meet TMR’s mandated framework.
Notify TMR of any incident, breach, major safety concern, or change in business details as required.

4. Integrity and Ethical Behaviour

Ensure assessments are conducted honestly, fairly, and without bias or favour.
Do not issue Statements of Competency (SOCs) unless the participant has genuinely demonstrated all required competencies.
Avoid conflicts of interest, and declare any potential conflict to the relevant authority or employer.
Refrain from any behaviour that may bring the BoatSafe program or maritime safety authorities into disrepute.

5. Safety Responsibilities

Model safe boating behaviour at all times, including during demonstrations and practical assessments.
Ensure all training vessels and equipment are maintained, seaworthy, properly licensed, and compliant with safety equipment requirements.
Conduct risk assessments before each activity and implement appropriate controls.
Ensure participants are informed of hazards, emergency procedures, and safe operating practices.

6. Competence and Professional Development

Maintain current boating knowledge, practical skills, and understanding of the latest maritime safety regulations.
Participate in any required refresher courses, audits, or professional development activities mandated by the maritime authority.
Ensure all training and assessment materials used are current and authorised.

7. Transparency and Record Keeping

Maintain accurate, secure, and up-to-date records of training delivered, assessments undertaken, and SOCs issued.
Provide participants with clear information about course requirements, fees, assessment expectations, and appeals processes prior to commencing training.
Cooperate fully with audits, compliance checks, and investigations by maritime authorities.

8. Client Care and Support

Provide reasonable assistance to participants who may need additional support to achieve competency, without compromising assessment standards.
Ensure participants understand their responsibilities in safe vessel operation.
Allow participants to ask questions and seek clarification throughout the training.

9. Confidentiality and Privacy

Protect participants’ personal information and handle all records in accordance with privacy laws.
Only share participant data when required by law or regulatory obligations.

10. Misconduct and Consequences

Breaches of this Code of Conduct may result in:

retraining or corrective action;
termination of employment / contract;
suspension or revocation of BoatSafe authority;
reporting to maritime safety authorities or other regulatory bodies;
legal consequences where breaches involve fraud, negligence, or safety risks.